| | | | |
| How likely would you be to recommend HVAC products to a friend or colleague? |
|
| National |
|
9.3 |
8,134 |
| South Central Distribution, Irving, LE (Dist) |
|
9.6 |
746 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.6 |
393 |
| North Texas Distribution, Irving Region (Dist) |
|
9.6 |
341 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.9 |
7 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
10.0 |
2 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
4 |
| Avoid damaging your property? |
|
| National |
|
9.7 |
157,071 |
| South Central Distribution, Irving, LE (Dist) |
|
9.8 |
11,633 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.8 |
8,187 |
| North Texas Distribution, Irving Region (Dist) |
|
9.8 |
7,254 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.9 |
1,314 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.4 |
45 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.9 |
1,023 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
159 |
| Make it easy to do business with us? |
|
| National |
|
9.7 |
157,687 |
| South Central Distribution, Irving, LE (Dist) |
|
9.8 |
11,684 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.8 |
8,219 |
| North Texas Distribution, Irving Region (Dist) |
|
9.8 |
7,283 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.9 |
1,317 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.8 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.9 |
1,025 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
159 |
| Meet your overall needs? |
|
| National |
|
9.7 |
157,214 |
| South Central Distribution, Irving, LE (Dist) |
|
9.8 |
11,633 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.8 |
8,184 |
| North Texas Distribution, Irving Region (Dist) |
|
9.8 |
7,251 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.9 |
1,311 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.7 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.9 |
1,022 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
158 |
| Explain what needs to be done? |
|
| National |
|
9.7 |
152,488 |
| South Central Distribution, Irving, LE (Dist) |
|
9.8 |
11,548 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.8 |
8,118 |
| North Texas Distribution, Irving Region (Dist) |
|
9.7 |
7,191 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
1,299 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.7 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
1,011 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
157 |
| Address your concerns? |
|
| National |
|
9.7 |
155,819 |
| South Central Distribution, Irving, LE (Dist) |
|
9.8 |
11,605 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.8 |
8,163 |
| North Texas Distribution, Irving Region (Dist) |
|
9.8 |
7,230 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
1,290 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.7 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
1,002 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
156 |
| Courtesy and friendliness |
|
| National |
|
9.7 |
230,485 |
| South Central Distribution, Irving, LE (Dist) |
|
9.8 |
18,520 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.8 |
12,761 |
| North Texas Distribution, Irving Region (Dist) |
|
9.8 |
11,159 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
1,608 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.8 |
45 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
1,217 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
217 |
| Knowledgeable |
|
| National |
|
9.7 |
183,603 |
| South Central Distribution, Irving, LE (Dist) |
|
9.7 |
17,718 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.7 |
12,359 |
| North Texas Distribution, Irving Region (Dist) |
|
9.7 |
10,854 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
1,598 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.8 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
1,209 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
216 |
| Completed the work in a timely manner |
|
| National |
|
9.6 |
226,164 |
| South Central Distribution, Irving, LE (Dist) |
|
9.7 |
18,376 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.7 |
12,666 |
| North Texas Distribution, Irving Region (Dist) |
|
9.7 |
11,075 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
1,594 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.8 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
1,204 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
215 |
| Took time to understand my needs |
|
| National |
|
9.6 |
228,889 |
| South Central Distribution, Irving, LE (Dist) |
|
9.7 |
18,416 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.7 |
12,681 |
| North Texas Distribution, Irving Region (Dist) |
|
9.7 |
11,087 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
1,587 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.8 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
1,200 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
215 |
| How likely would you be to recommend the dealer who served you to your friends or family? |
|
| National |
|
9.5 |
70,889 |
| South Central Distribution, Irving, LE (Dist) |
|
9.7 |
6,615 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.7 |
4,385 |
| North Texas Distribution, Irving Region (Dist) |
|
9.7 |
3,725 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.8 |
292 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.8 |
190 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.8 |
59 |
| Schedule the appointment at your convenience? |
|
| National |
|
9.6 |
157,614 |
| South Central Distribution, Irving, LE (Dist) |
|
9.7 |
11,667 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.7 |
8,211 |
| North Texas Distribution, Irving Region (Dist) |
|
9.6 |
7,283 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.7 |
1,307 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.7 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.7 |
1,016 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
159 |
| Promptness of dealer personnel |
|
| National |
|
9.5 |
229,825 |
| South Central Distribution, Irving, LE (Dist) |
|
9.6 |
18,462 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.6 |
12,703 |
| North Texas Distribution, Irving Region (Dist) |
|
9.6 |
11,112 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.7 |
1,587 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
9.8 |
46 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.7 |
1,199 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.6 |
213 |
| Overall Satisfaction |
|
| National |
|
9.4 |
71,500 |
| South Central Distribution, Irving, LE (Dist) |
|
9.5 |
6,739 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.5 |
4,462 |
| North Texas Distribution, Irving Region (Dist) |
|
9.6 |
3,802 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.4 |
288 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.3 |
189 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
60 |
| Kept my home neat and clean |
|
| National |
|
9.4 |
71,688 |
| South Central Distribution, Irving, LE (Dist) |
|
9.5 |
6,749 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.5 |
4,479 |
| North Texas Distribution, Irving Region (Dist) |
|
9.5 |
3,829 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.4 |
289 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.4 |
190 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.6 |
58 |
| Resolved any issues to my satisfaction |
|
| National |
|
9.3 |
68,445 |
| South Central Distribution, Irving, LE (Dist) |
|
9.5 |
6,599 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.5 |
4,376 |
| North Texas Distribution, Irving Region (Dist) |
|
9.5 |
3,742 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.4 |
279 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.3 |
184 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.7 |
56 |
| Professional appearance (personnel/vehicles/communications) |
|
| National |
|
9.4 |
71,959 |
| South Central Distribution, Irving, LE (Dist) |
|
9.5 |
6,786 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.5 |
4,502 |
| North Texas Distribution, Irving Region (Dist) |
|
9.5 |
3,840 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.4 |
290 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.3 |
190 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.6 |
58 |
| Explained the operation and maintenance of my new system |
|
| National |
|
9.2 |
70,013 |
| South Central Distribution, Irving, LE (Dist) |
|
9.4 |
6,602 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.4 |
4,383 |
| North Texas Distribution, Irving Region (Dist) |
|
9.4 |
3,739 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.3 |
280 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.3 |
182 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.2 |
57 |
| Explained equipment and labor warranties |
|
| National |
|
9.1 |
67,307 |
| South Central Distribution, Irving, LE (Dist) |
|
9.3 |
6,332 |
| North Texas Distribution, Irving, HQ (Dist) |
|
9.3 |
4,189 |
| North Texas Distribution, Irving Region (Dist) |
|
9.4 |
3,571 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
9.3 |
268 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
- |
0 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
9.3 |
172 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
9.1 |
58 |
| Would you call us again for future service needs? |
|
| National |
|
1.0 |
155,305 |
| South Central Distribution, Irving, LE (Dist) |
|
1.0 |
11,502 |
| North Texas Distribution, Irving, HQ (Dist) |
|
1.0 |
8,091 |
| North Texas Distribution, Irving Region (Dist) |
|
1.0 |
7,164 |
| Hightower Service, Inc. (Dealer 008707 ) |
|
1.0 |
1,287 |
| Hightower Service, Inc. (Dealer 008707 ) / Installation |
|
1.0 |
41 |
| Hightower Service, Inc. (Dealer 008707 ) / Service/Repair |
|
1.0 |
1,006 |
| Hightower Service, Inc. (Dealer 008707 ) / Sales |
|
1.0 |
156 |